Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Returns and Exchanges:
The following items cannot be returned or exchanged due of the nature of these items, unless they arrive damaged or defective.
Handmade dog collars, personalised orders, grooming items (for health/hygiene reasons), Items on sale.
Conditions of return:
We look at all customer issues on an individual basis, ‘general wear & tear’ is not considered a product defect.
General wear and tear will occur to any items that are worn on a regular basis. Please be aware that if a pet scratches the product, fabric can become damaged over time. Similarly, rough play with another pet can also cause damage to the product which is considered general ‘wear and tear’.
Rose gold is a light plating over metal work and buckles, it can wear at a faster rate especially when worn in the sea and is not considered a defect.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Exchanges will be limited to the price of the faulty goods delivered excluding the cost of return shipping to us.
We recommend that collars are removed before swimming in sea water as salt can lighten fabrics and tarnish or remove plating on metal parts such as rose-gold.
Please allow an additional 1-2 weeks on top of your standard delivery time.