Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellations & Returns:
The following items cannot be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for the following.......
Custom, handmade or personalised orders, Perishable products (like dog treats), Intimate or grooming items (for health/hygiene reasons), Items on sale thank you.
Conditions of return:
We look at all customer issues on an individual basis, ‘general wear & tear’ is not considered a product defect.
General wear and tear will occur to any items that are worn on a regular basis. Please be aware that if a pet scratches the product, fabric can become damaged over time. Similarly, rough play with another pet can also cause damage to the product which is considered general ‘wear and tear’.
It is the purchasers/owners responsibility to assess the suitability of using these products with their dogs. No collars are indestructible and if your dog pulls when being walked on a collar, this may not be suitable for your needs.
Please make sure you measure your dogs neck before purchasing a collar, our size guide is stated in each listing to help you choose correctly.
Exchanges will be limited to the price of the faulty goods delivered excluding the cost of packaging freight and return to us.
Should you wish to cancel your order prior to dispatch, please contact us ASAP. If your order has already been dispatched.
Personalised, Handmade or perishable items can only be returned or exchanged if faulty. Your statutory rights are not affected.
It is the purchaser/owners’ responsibility to check the item regularly and prior to each use to make sure it is still in full working order and safe for their pet. Discontinue use immediately if a defect, damage or issue is found with the product.
Tweed & Velvet - Washing machine - Wash at cool temperatures, leave to dry naturally.
Leather - Hand wash/ wipe only and leave to dry naturally
Cold water will always keep the fabric colours their brightest for longest!
Place items into a pillowcase or sock to prevent damage to the collar and your machine
Use Non-biological washing detergent to maintain the colour of your item, this is also kinder to your pets skin.
Scotch Guarding can help keep your collar clean, creating a barrier against dirt making cleaning easier. Apply to the outside and inside of the collar. If you spray your collar please allow to air dry 100% before use
We recommend that collars are removed before swimming in sea water as salt can lighten fabrics.
FAULTY ITEMS: Our liability in respect of any defect in the goods supplied or for any loss, injury (unless, except in the case of a sale not within United Kingdom, caused by negligence as defined in the Unfair Contract Terms Act 1977), or damage attributable thereto is limited to making good by replacement, or repair, such defects which under proper use and storage and excluding fair wear and tear, appear therein and arises solely from our or our suppliers’ faulty design materials installation or workmanship within such period as is given to us by our suppliers, or if none within such period of within such period of three months after such goods have been delivered in any event, our liability hereunder shall be limited to the price of the faulty goods delivered excluding the cost of packaging freight and return to us.
Delays are unavoidable with our nominated courier Royal Mail. As a precaution please allow an extra 1-2 weeks on top of your standard delivery. Thankyou for your patience in advance
Alternatively we offer a 1st class posting option of £2.95.
We are happy to offer our products for new stockists please message us for more details
We look into all issues on an individual basis, collars which we would consider to be of 'fair wear and tear' would not eligible for return or refund as this is not considered a defect with the product.
General wear and tear will occur to any items that are worn on a regular basis. Please be aware that if a pet scratches the product, the fabric can become damaged over time. Similarly, rough play with another pet can also cause damage to the product which is considered general ‘wear and tear’.