5-7 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Returns and Exchanges:
We do not accept returns from outside of the UK.
UK: We gladly accept exchanges or refunds if you have a change of heart. Please feel free to contact us within 3 days of purchase to arrange an exchange or refund. Items must be returned within 7 days.
The following items cannot be returned or exchanged unless they arrive damaged or defective; personalised orders, grooming items (for health/hygiene reasons), Items on sale.
Conditions of return:
We look at all customer issues on an individual basis, ‘general wear & tear’ is not considered a product defect. General wear and tear will occur to any items that are worn on a regular basis. Please be aware that if a pet scratches the product, fabric can become damaged over time. Similarly, rough play with another pet can also cause damage to the product which is considered general ‘wear and tear’.
Our Rose gold metal-work is a light plating over metal and buckles, it can wear at a faster rate especially when worn in the sea and is not considered a defect.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Exchanges will be limited to the price of the faulty goods delivered excluding the cost of return shipping to us.
We recommend that collars are removed before swimming in sea water as salt can lighten fabrics and tarnish or remove plating on metal parts such as rose-gold.
Our leather collars are vegetable tanned, the dye may show it is coming off if your dog has been in water or has got wet, but be assured the dye is natural and will not affect the colour of the collar.
We would like as many pets as possible to enjoy our products.
If you are a retailer, professional yard or dog groomer and would like to stock or our products please contact us to discuss.
Jul 24, 2021
Apr 21, 2021
Apr 19, 2021
Nice product but poor customer service. I ordered it a few weeks ago and it wasn’t until about two weeks later I messaged asking where it was as I hadn’t had any updates. They replied saying they were waiting for their shipment and that it would be shipped that day. Completely fair enough, although a quick message about that would have been nice but I can look past it, but they still didn’t ship it until about 5 days later. No updates or apologies, however the product is nice. would’ve ordered from somewhere else had I known how long it would take
Feb 6, 2021
Smells amazing and makes his coat so soft! Will come back and buy more
Nov 26, 2020
Smells amazing :) Just wish my little Jack Russel would hold still for one second so I could spray him with it!!