5-7 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Returns and Exchanges:
We do not accept returns from outside of the UK.
UK: We gladly accept exchanges or refunds if you have a change of heart. Please feel free to contact us within 3 days of purchase to arrange an exchange or refund. Items must be returned within 7 days.
The following items cannot be returned or exchanged unless they arrive damaged or defective; personalised orders, grooming items (for health/hygiene reasons), Items on sale.
Conditions of return:
We look at all customer issues on an individual basis, ‘general wear & tear’ is not considered a product defect. General wear and tear will occur to any items that are worn on a regular basis. Please be aware that if a pet scratches the product, fabric can become damaged over time. Similarly, rough play with another pet can also cause damage to the product which is considered general ‘wear and tear’.
Our Rose gold metal-work is a light plating over metal and buckles, it can wear at a faster rate especially when worn in the sea and is not considered a defect.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Exchanges will be limited to the price of the faulty goods delivered excluding the cost of return shipping to us.
We recommend that collars are removed before swimming in sea water as salt can lighten fabrics and tarnish or remove plating on metal parts such as rose-gold.
Our leather collars are vegetable tanned, the dye may show it is coming off if your dog has been in water or has got wet, but be assured the dye is natural and will not affect the colour of the collar.
We would like as many pets as possible to enjoy our products.
If you are a retailer, professional yard or dog groomer and would like to stock or our products please contact us to discuss.
Aug 4, 2022
I am so pleased I bought this product (the wrinkle and rolls balm & spray) we have 3 Boston terriers and I have been after a decent quality cleanser and balm for a while. The product is so well made and smells amazing. The packaging was lovely too. We have 3 very happy pups! My balm got damaged in transit and after I messaged the seller (Tom) he automatically apologised and sent me another one free of charge. I will definitely be buying from this shop again as the products are such good quality and the customer service is excellent too.
Mar 8, 2022
Fab little set we bought for our sausage dog who has trouble with her skin around her armpits. Prone to sores and rashes and not wanting to keep giving her tablets we tried this. Works a treat at soothing and cleansing the area whilst the balm gives her that layer of protection and prevention. The fact it’s natural and lick safe gives us the confidence to be able to just apply it without having to oversee and worry if she ingests any, thank you so much!
May 17, 2021
Well presented/packaged product, smells nice and easy to apply.
Mar 15, 2021
Bought this as I have an English bulldog puppy who needs his wrinkles and folds cleaned daily. This is gentle but effective on them. Would definitely buy again
Dec 19, 2020
Received with thanks, hoping my Mum’s Shar Pei will be happy! Xx